If you've already set up your account, we recommend downloading the DTN Management App for the best experience. You can use your resident login credentials and the app also can remember your password. If you choose not to use the app, you can log in to resident portal instead.
A. We're here to help! To register your resident account, you'll need to enter your first name, last name and email address. The information must match what was provided to/on record at the leasing office. You will also need your registration code, which will be a T-Code (if you are the primary resident) R-Code if you are secondary or a roommate.
A. This means there is a RentCafe account already attached to your email. It could be a past apartment or application, within DTN or outside of DTN. If you remember your past account information, simply select "use my existing account" and enter your password. This will allow you to sync your new place to access to payments. If you don't remember your password or are unsure, email [email protected] and provide your full name, email address and name of your DTN community. Let us know you have a past account and are having issues registering for your new one. We'll help sync your account and send a temporary login to the email on file.
A. There are a few reasons this may be happening.
A. If you are registered for your resident account, you simply need to download the app and login. The features are simple and easy to use. The best part? The DTN Management App will allow you to "remember" your password.
A. Most communities are easily found by searching the name of the community in select your apartment community search bar on the main DTN registration page.
For the following communities, please click on the community name to go directly to the registration page for your community.
A. If you are the primary tenant, you have a T-Code. If you are a roommate or occupant, you will have an R-Code. You may have received registration emails from RentCafe including this information. If you need help, please contact the leasing office to request your T-Code or R-Code
A. We apologize for any inconvenience! Before attempting to register, contact the leasing office and provide the correct email address. Once they have updated in our system, you will be able to register using the correct email.
A. No problem! Log in on a browser using your current email and password. Go under your profile (look for the people icon in the upper right corner) and update your email and or password. Once you have updated, your new email address will push into our system as well.
A. There are a few reasons this can happen, but we can get you set with a temporary password. Email [email protected] and provide your full name, email address and name of your DTN community. Let us know you have tried forgot password but did not receive an email. We'll help correct your account and send a temporary login to the email on file.
A. Yes, you do. This protects your payment accounts/banking information and associates payments with your name/account.
A. THE COST VARIES DEPENDING ON THE PAYMENT ACCOUNT USED. Bank Account payments are $0.95-$1 per transaction. Debit cards are $2.95-$3.95 per transaction. Credit cards are based on % of the payment per transaction. (Amex: 3.00%, Visa: 2.20%, MasterCard: 2.20%, Diners: 2.20%, Discover: 2.20%)
Please note: Service fee does not go to the property management company. The service fee will not display on your ledger. Service fee is non-refundable.
A. Your resident account is based on your T-Code or R-Code and is specific to the apartment or rental home. You will need to re-register using your information and that new code. If it says you have an account, select "use my existing account" and enter your password, this will sync your new place to give you access under your current login.
A. Don't worry if your new account shows a current address. If you look under your profile icon/profile, you will see a unit number that should match the apartment or rental unit. Once your status is updated in our system to a current resident, the address will adjust.
A. Please contact your leasing office for assistance.