• NO AC - if outside temperature is warmer than 80 degrees
• NO HEAT - if outside temperature is below 50 degrees
• NO POWER - if power is off (in entire apartment) and breakers are on please check the power outage map for the utility company (see resident resources www.dtnmgt.com/resources 
• LOCKED OUT - if office is not open
• FIRE/FLOOD
• BOTH SIDES OF SINK CLOGGED
• MAJOR LEAK - water outside its natural realm
• TOILET PLUGGED - if you only have 1 toilet
• REFRIGERATOR NOT WORKING
• BROKEN WINDOW
• BROKEN WINDOW LOCKS - on first floor
• APARTMENT DOOR LOCKS - that won't lock
• GAS LEAKS
• BROKEN GLASS - in entrances, halls or stairways
• ALL COMMON AREA LIGHTS OUT - in the same building.